A location-allocation model for E-waste acquisition from households
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Authors: Koshta, Nitin; Patra, Sabyasachi; Singh, Surya Prakash
Year: 2024 | IIM Amritsar
Source: Journal of Cleaner Production DOI: 10.1016/j.jclepro.2024.140802
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This paper studies a collection centre location problem for e-waste acquisition from households. The proposed location-allocation model is a bi-objective mixed-integer non-linear model that maximises waste collection and minimises the cost of collection. The model considers that both drop-off and pi...(Read Full Abstract)
This paper studies a collection centre location problem for e-waste acquisition from households. The proposed location-allocation model is a bi-objective mixed-integer non-linear model that maximises waste collection and minimises the cost of collection. The model considers that both drop-off and pick-up policies are in place, i.e., people can either drop their e-waste at a collection centre or request doorstep pick-up of their e-waste. The model considers that people ' s decision to drop off their e-waste at the collection centres depends on the financial incentive offered by the firm and the distance of the collection centre. However, in the case of pick-up, no incentive is provided, and it is considered that the households ' willingness to return depends on people's concern for environmental degradation. The proposed model decides the location of the collection centre, the assignment of customer nodes, the incentive offered, and the e-waste collected using both pick-up and drop-off methods. Instances generated using a real case of Delhi, India, demonstrate the feasibility and validity of the proposed model, and the epsilon constraint method is employed to handle its multi-objectivity. Furthermore, sensitivity analysis is used to assess the relative importance of the parameters on the model output. The study offers valuable theoretical and practical implications.
Advances in hub location problems: a literature review and research agenda
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Authors: Sharma, Ankit; Vlachos, Ilias; Jakhar, Suresh Kumar; Kumar, Satish
Year: 2024 | IIM Amritsar
Source: International Journal of Productivity and Performance Management DOI: 10.1108/IJPPM-09-2023-0514
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PurposeOver the past two decades, the hub location domain has witnessed remarkable growth, yet no prior study reviewed and synthesised problem formulation and solution methodologies to address real-life challenges. Design/methodology/approachThe current study conducts a comprehensive bibliometric li...(Read Full Abstract)
PurposeOver the past two decades, the hub location domain has witnessed remarkable growth, yet no prior study reviewed and synthesised problem formulation and solution methodologies to address real-life challenges. Design/methodology/approachThe current study conducts a comprehensive bibliometric literature review to develop a thematic framework that describes and presents hub location problems. The work employs cluster, bibliometric, and social network analyses to delve into the essential themes. FindingsKey themes include cooperation, coopetition, sustainability, reshoring, and dynamic demand, contributing to the complex challenges in today's hub location problems. As the first work in this field, the study serves as a valuable single-source reference, providing scholars and industry practitioners with key insights into the evolution of hub location research, prominent research clusters, influential authors, leading countries, and crucial keywords. Research limitations/implicationsFindings have significant implications since they highlight the current state of hub location research and set the stage for future endeavours. Specifically, by identifying prominent research clusters, scholars can explore promising directions to push the boundaries of knowledge in this area. Originality/valueThis work is a valuable resource for scholars in this domain and offers practical insights for industry practitioners seeking to understand the hub location problems. Overall, the study's holistic approach provides a solid foundation for advancing future research work in the hub location field.
Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?
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Authors: Sharma, Tripti Ghosh; Gupta, Mahima; Thomas, Vinu Cheruvil; Sivakumaran, Bharadhwaj
Year: 2024 | IIM Amritsar
Source: Journal of Travel Research DOI: 10.1177/00472875241228498
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This study deals with airlines' handling of customer complaints pre- and post-Covid 19. Authors extracted airlines' responses regarding redress, timeliness, apology, credibility, facilitation, and attentiveness and analyzed them pre- and post-pandemic. The results indicate the differential impacts o...(Read Full Abstract)
This study deals with airlines' handling of customer complaints pre- and post-Covid 19. Authors extracted airlines' responses regarding redress, timeliness, apology, credibility, facilitation, and attentiveness and analyzed them pre- and post-pandemic. The results indicate the differential impacts of organizational responses on recovery satisfaction pre- and post-pandemic. Attentiveness (timeliness) had a significant role only pre- (post-) pandemic. Redress, credibility and facilitation remained crucial in both scenarios. Further, pre-pandemic results showed that the impact of organizational responses (credibility, timeliness, and facilitation) on recovery satisfaction was greater for failures associated with core rather than augmented elements of airline service. In the post-pandemic scenario, the impact of organizational responses on consumers' recovery satisfaction was the same for both categories of service failures. Thus, post-pandemic, airlines may emphasize redress, credibility, timeliness, and facilitation responses in their social media posts for both service failure types.
Assessing the factors influencing blockchain adoption intention in higher education institutes: A mixed method approach
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Authors: Chawla, Sonia; Prakash, Gyan; Singh, Gursimranjit; Kaur, Japneet
Year: 2024 | IIM Amritsar
Source: Education and Information Technologies DOI: 10.1007/s10639-024-12716-w
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Blockchain technology usage in education sector has a capacity to change the way academic records, diplomas, and credentials are maintained, communicated, and verified. Thus, this study aims at understanding the role of blockchain in the higher education sector. Mixed method approach was used in the...(Read Full Abstract)
Blockchain technology usage in education sector has a capacity to change the way academic records, diplomas, and credentials are maintained, communicated, and verified. Thus, this study aims at understanding the role of blockchain in the higher education sector. Mixed method approach was used in the study for a deeper understanding of the concept. Study 1 is qualitative in nature which includes the structured interviews. On the basis of transcripts generated from study 1, study 2 assimilates Technology Acceptance Model and Extended Theory of Planned Behaviour to study the adoption of blockchain technology in higher education institutes. Partial Least Squares Structural Equation Modelling (PLS- SEM) has been applied to test the hypothesis derived. A total of 333 responses were gathered via offline and online modes from the state of Punjab, India. Further, the proposed model frame was tested and validated through SmartPLS software version 3.2.8. The results of the study reveals that Perceived Usefulness, Perceived Ease of Use, Attitude, Perceived Behaviour Control, Awareness and Regulatory Support were found significant whereas, Personal Norms and Facilitating Conditions were insignificant. The study tries to extend the existing knowledge about the application of blockchain in the education system. Moreover, the study contributes to society by providing practical implications for policy formulation regarding deployment of blockchain technology in higher education institutions.
Do retail and institutional investors react differently to earnings management? Evidence from Indian IPOs
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Authors: Priyesh, V. P.; Jijo, Lukose P. J.
Year: 2024 | IIM Amritsar
Source: Journal of Applied Accounting Research DOI: 10.1108/JAAR-10-2022-0281
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PurposeThis study investigates the impact of pre-IPO earnings management on investor demand in the Indian IPO market. It also examines whether earnings management by issuer firms affects IPO valuation, a topic that is underexplored in accounting research.Design/methodology/approachThe study uses the...(Read Full Abstract)
PurposeThis study investigates the impact of pre-IPO earnings management on investor demand in the Indian IPO market. It also examines whether earnings management by issuer firms affects IPO valuation, a topic that is underexplored in accounting research.Design/methodology/approachThe study uses the data of 310 IPOs from India during the period 2000-2021. The association between pre-IPO earnings management with investor demand and valuation is tested using cross-sectional ordinary least squares regression models with heteroscedasticity-robust standard errors.FindingsThe study finds that the degree of pre-IPO earnings management impacts retail investor demand, measured as their over-subscription multiple. Pre-IPO earnings management is unrelated to institutional investor bidding. Further, this paper suggests no relation between pre-IPO earnings management and IPO valuation.Research limitations/implicationsFuture studies could explore various other forms of earnings management and their impact on investor demand and valuation.Practical implicationsThe findings of this study will help the investors and regulators to understand the practice of earnings management among IPO firms and how it is related to IPO demand and valuation.Originality/valueThis study contributes to the existing literature on IPO-earnings management and investor demand by documenting that issuer firms engage in earnings management to influence investor demand, particularly retail investor demand. Analysis of IPO valuation reveals that earnings management is mostly unrelated to IPO valuation, contrary to the general perception in the literature.
Evolutionary sensemaking: a managerial metacognitive dynamic capability to reduce information asymmetry
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Authors: Kulkarni, Subodh; Cristofaro, Matteo; Ramamoorthy, Nagarajan
Year: 2024 | IIM Amritsar
Source: Management Decision DOI: 10.1108/MD-10-2023-1858
Access Type: Hybrid
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Purpose - How can managers reduce information asymmetry in dyadic manager-external stakeholder relationships in a complex and evolving environment? Addressing this question has significant implications for firm survival, growth, and competitive advantage. Design/methodology/approach - We have adopte...(Read Full Abstract)
Purpose - How can managers reduce information asymmetry in dyadic manager-external stakeholder relationships in a complex and evolving environment? Addressing this question has significant implications for firm survival, growth, and competitive advantage. Design/methodology/approach - We have adopted a multiparadigm approach to theory building, known as metatriangulation. We integrate the dynamic capabilities, sensemaking, and evolutionary theory literatures to theorize how managers can relate to stakeholders in a complex and evolving environment. Findings - We propose, via a conceptual framework and three propositions, evolutionary sensemaking as the managerial metacognitive dynamic capability that helps managers hone their understanding based on the evolutionary changes in the stakeholder's interpretations of information quality preferences. The framework unfolds across three evolutionary stages: sensing preferences' variation of the stakeholder, seizing preferences, and transforming for complexity alignment and retention. The propositions focus on managing complexity in stakeholder information quality preference, employing cognitive capabilities to simplify, interpret, and align interpretations for effective information asymmetry reduction. Practical implications - To develop the metacognitive dynamic capability of evolutionary sensemaking, managers need to train for and foster the underlying complex cognitive capabilities by enhancing their (1) perception and attention skills, (2) problem-solving and reasoning skills, and (3) language, communication, and social cognition skills, focusing specifically on reducing the complexity embedded in stakeholder cognition and diverse stakeholder preferences for information quality. Contrary to the current advice to keep things simple and provide more information to the stakeholders for opportunism reduction, trust-building, and superior governance, our framework suggests that managers hone their cognitive capabilities by learning to deal with the underlying complexity. Originality/value - The proposed framework and propositions address research gaps in reducing information asymmetry. It enriches the dynamic capabilities literature by recognizing complexity (as opposed to opportunism) as an alternative source of information asymmetry, which needs to be addressed in this stream of research. It extends the sensemaking literature by identifying the complexity sources - i.e. stakeholder preferences for diverse information quality attributes and the associated cognitive preference interpretation processes. The article enhances evolutionary theory by delving into microprocesses related to information asymmetry reduction, which the existing literature does not thoroughly investigate.
Exploring the Use of Diary Entries for Qualitative Researchers: Mitigating Challenges When Investigating Sensitive Topics on Indian Women
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Authors: Mishra, Pavitra; Gupta, Amit
Year: 2024 | IIM Amritsar
Source: Qualitative Report DOI: 10.46743/2160-3715/2024.6330
Access Type: Gold
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This study seeks to understand the challenges encountered by qualitative researchers while investigating sensitive topics. We make a valuable contribution to the existing literature on researcher well-being and the mitigation of potential adverse incidents during data collection in studies on sensit...(Read Full Abstract)
This study seeks to understand the challenges encountered by qualitative researchers while investigating sensitive topics. We make a valuable contribution to the existing literature on researcher well-being and the mitigation of potential adverse incidents during data collection in studies on sensitive topics. The researchers maintained a comprehensive diary while conducting a study on the sensitive topic of workfamily conflict among Indian working women. The analysis of these diary entries revealed three primary categories of challenges: (a) emotional challenges encompassing emotional sustenance, self-awareness, the element of care, building rapport, reciprocity, breaking the connection, preparing for exit, and researcher exhaustion; (b) methodological challenges, including data recording and interview location; (c) ethical challenges, such as confidentiality and guilt; and (d) other challenges, such as establishing credibility as a mainstream researcher in academics. This study aims to raise awareness about the challenges that qualitative researchers face, offering insights into potential dilemmas and explaining how reflexivity, self -disclosure, reciprocity, and a well -planned exit strategy can assist in navigating and addressing researcher biases.
Navigating the Neuromarketing Landscape: Valuable Insights for Businesses in a Post-Pandemic World
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Authors: Singh, Kawalpreet; Kumar, Arvind; Singh, Gursimranjit
Year: 2024 | IIM Amritsar
Source: Journal of Business-To-Business Marketing DOI: 10.1080/1051712X.2024.2361784
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Neuromarketing disrupted the marketing research landscape by offering profound insights to the businesses. These insights guide strategic marketing decisions like product design, branding, and communication. However, businesses are still skeptical about integrating neuromarketing into their marketin...(Read Full Abstract)
Neuromarketing disrupted the marketing research landscape by offering profound insights to the businesses. These insights guide strategic marketing decisions like product design, branding, and communication. However, businesses are still skeptical about integrating neuromarketing into their marketing research strategies. The reason for such skepticism may be certain misconceptions. One such misconception is that neuromarketing is a difficult and expensive marketing research tool. Another misconception is whether neuromarketing is a mere gimmick or an intuitive marketing research method. To address these pertinent misconceptions, the present study conducts qualitative in-depth interviews with neuromarketing experts from eleven countries. The study then subjects interview transcripts to thematic analysis. Through this analysis, the study contributes to the extant literature and provides notable practical insights to businesses, marketing research companies, and independent neuromarketers.
Role of Empowerment and Interpersonal Relations in Reducing Cynicism and Politics Among Indian IT Workers
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Authors: Gupta, Amit; Goel, Abhishek; Bande-Vilela, Belen
Year: 2024 | IIM Amritsar
Source: Vision-The Journal of Business Perspective DOI: 10.1177/09722629211029008
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This article tests a model describing the relationship between organizational cynicism and perceptions of organizational politics (POPS) and the mitigating role of empowerment and interpersonal relationships in satisfaction with work and managers. Data were collected from 361 employees of an Indian ...(Read Full Abstract)
This article tests a model describing the relationship between organizational cynicism and perceptions of organizational politics (POPS) and the mitigating role of empowerment and interpersonal relationships in satisfaction with work and managers. Data were collected from 361 employees of an Indian information technology (IT) services organization. The analysis of the model showed that empowerment of employees and interpersonal relations among employees alleviated the negative spiral of organizational cynicism and POPS. Lower levels of interpersonal relationships accentuated the organizational cynicism-POPS relationship.
Toxic Leadership in Workplaces: Insights from Bibliometric, Thematic Analysis, and TCM Framework
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Authors: Gupta, Amit; Chawla, Sonam
Year: 2024 | IIM Amritsar
Source: International Journal of Organizational Leadership DOI: 10.33844/ijol.2024.60405
Access Type: Gold
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Toxic leadership and its impact on the workplace represent significant issues in organizational research due to their adverse effects on both employee and organizational performance. Toxic leadership behaviors are important to understand since they harm the culture of the organization, undermine the...(Read Full Abstract)
Toxic leadership and its impact on the workplace represent significant issues in organizational research due to their adverse effects on both employee and organizational performance. Toxic leadership behaviors are important to understand since they harm the culture of the organization, undermine the well-being, health, morale, and productivity of employees, and impact organizational effectiveness. This article undertakes a comprehensive review of the literature on toxic leadership from the year 2000 to 2023, covering 480 articles on the subject, using a hybrid approach that combines bibliometric analysis along with keyword analysis, thematic analysis, and TCM framework. Through bibliometric analysis, we aim to identify key authors, articles, journals, organizations, and countries contributing to the research on toxic leadership. We categorize and analyze the various themes that encompass studies on toxic leadership. Additionally, by employing keyword analysis, we examine how the complexity and scope of research have evolved. Furthermore, we identify frequently utilized theories, contexts, and methodologies related to this phenomenon. Our primary contribution involves consolidating the extensive research conducted in the field of toxic leadership. Some of the potential areas of future research relate to gender differences, the impact of digital technologies, cross-cultural aspects, incorporating mixed -methods, longitudinal, and qualitative research to better understand the experience of toxic leadership, and examine the effectiveness of interventions to promote ethical leadership and mitigate toxic leadership.
Women's Empowerment and Intimate Partner Violence: Evidence from a Multidimensional Policy in India
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Authors: Chatterjee, Somdeep; Poddar, Prashant
Year: 2024 | IIM Amritsar
Source: Economic Development and Cultural Change DOI: 10.1086/721281
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In this paper, we study a multidimensional women's empowerment program from India to estimate its effects on intimate partner violence faced by women. We exploit plausibly exogenous geographical variation in the implementation of the program and cohort-variation generated by eligibility rules to est...(Read Full Abstract)
In this paper, we study a multidimensional women's empowerment program from India to estimate its effects on intimate partner violence faced by women. We exploit plausibly exogenous geographical variation in the implementation of the program and cohort-variation generated by eligibility rules to estimate our effects. Using a reduced form difference-in-differences design, we find evidence of lesser-reported emotional and physical violence for women potentially exposed to the program. Overall, women reported lesser intimate partner violence and controlling behavior on account of the empowerment intervention. We conjecture that improved anthropometric outcomes, higher literacy, and better labor market opportunities serve as potential mechanisms causing this effect.
A meta-analysis exploring the relationship between perceived brand ethicality and consumer response
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Authors: Geetha, M.; Kaushik, Arun Kumar; Abithakumari, Jensolin; Gotmare, Preeti R.
Year: 2023 | IIM Amritsar
Source: Business Ethics the Environment & Responsibility DOI: 10.1111/beer.12640
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Recent research highlights the relationship between perceived brand ethicality (PBE), consumer purchase intention, and the consumer-brand relationship. Existing empirical studies offer mixed findings on whether these three relate positively, negatively, or not at all. Moreover, their relationships h...(Read Full Abstract)
Recent research highlights the relationship between perceived brand ethicality (PBE), consumer purchase intention, and the consumer-brand relationship. Existing empirical studies offer mixed findings on whether these three relate positively, negatively, or not at all. Moreover, their relationships have not been the primary focus of existing meta-analytic reviews. Therefore, we conducted a meta-analysis to provide an empirical consensus to this debate by studying the magnitude of the association between PBE and consumer responses (purchase intention, brand trust, and brand loyalty). Moreover, we examined the moderating effects of self-accountability and brand experience to expand our understanding of this relationship. After a thorough literature review from major databases and cross-referencing of the relevant articles, we selected 31 peer-reviewed articles for this meta-analysis. The results reveal that consumer response to PBE positively influences attitude formation towards the brand and purchase intentions. Additionally, moderation analyses reveal the crucial roles of self-accountability and brand experience in influencing the effects of PBE on consumer-brand relationships and purchase intention. Crucial theoretical and practical implications are discussed regarding these relationships, followed by limitations and future research directions.
Analysing the Impact of Omni-channel Customer Delight on Repurchase Intention
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Authors: Gupta, Rajeev; Kumar, Vikas; Kaushik, Arun Kumar; Gupta, Devashish Das
Year: 2023 | IIM Amritsar
Source: Global Business Review DOI: 10.1177/09721509231178969
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Merely satisfying the customers is not enough; delighting them by offering unexpected, innovative and surprising services has become crucial. For this, firms invest in several channels and attract delighted customers. The current research examines the impact of Omni-channel customer delight on custo...(Read Full Abstract)
Merely satisfying the customers is not enough; delighting them by offering unexpected, innovative and surprising services has become crucial. For this, firms invest in several channels and attract delighted customers. The current research examines the impact of Omni-channel customer delight on customers' repurchase intention. The proposed conceptual model develops several hypotheses relating to customer delight in the Omni-channel context by reviewing rich literature on customer delight. Data were collected from 496 respondents using convenience sampling, representing 24 states of India. Using Smart PLS software, collected data were examined through structural equation modelling. Surprise and joy are crucial to offline customer delight, while satisfaction, usefulness and entertainment play significant roles in online customer delight. Also, Omni-channel customer delight significantly influences repurchase intentions; therefore, paying attention to all antecedents of customer delight is essential. The research provides a basic understanding of customer delight in Omni-channel contexts and offers directions to formulate various strategies to delight customers beyond satisfaction. The article adds value to existing knowledge relating to Omni-channel retailing. Omni-channel customer delight is undoubtedly an emerging research domain in the current Omni-channel retailing.
Are gold, USD, and Bitcoin hedge or safe haven against stock? The implication for risk management
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Authors: Sharma, Udayan; Karmakar, Madhusudan
Year: 2023 | IIM Amritsar
Source: Review of Financial Economics DOI: 10.1002/rfe.1160
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This study investigates whether gold, USD, and Bitcoin are hedge and safe haven assets against stock and if they are useful in diversifying downside risk for international stock markets. We propose a combined GO-GARCH-EVT-copula approach to examine the hedge and safe haven properties of gold, USD, a...(Read Full Abstract)
This study investigates whether gold, USD, and Bitcoin are hedge and safe haven assets against stock and if they are useful in diversifying downside risk for international stock markets. We propose a combined GO-GARCH-EVT-copula approach to examine the hedge and safe haven properties of gold, USD, and Bitcoin. We then examine the attractiveness of these assets in reducing stock portfolio risk by using downside risk measures estimated by the proposed approach and other competing models. We also evaluate the relative performance of the proposed model in reducing downside risk with the competing models. The findings of the study indicate that the USD is the most valuable hedge and safe haven asset closely followed by gold, while Bitcoin is the least valuable. It is also observed that the proposed combined approach performs best in reducing the portfolio downside risk. The findings of this study are of significance for portfolio managers and individual investors who wish to protect the portfolio value during market turmoil.
Business customer experience in B2B2C service settings: a scale development
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Authors: Rejikumar, G.; Asokan-Ajitha, Aswathy
Year: 2023 | IIM Amritsar
Source: Journal of Business & Industrial Marketing DOI: 10.1108/JBIM-07-2021-0342
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Purpose Business-to-business (B2B) relations will become more prevalent in many areas such as delivery services, based on current trends supporting e-commerce proliferation. In addition, hyperlocal e-commerce, which focuses on customers in a small geographic region, relies heavily on another busines...(Read Full Abstract)
Purpose Business-to-business (B2B) relations will become more prevalent in many areas such as delivery services, based on current trends supporting e-commerce proliferation. In addition, hyperlocal e-commerce, which focuses on customers in a small geographic region, relies heavily on another business to handle the supply chain. Emerging trends in business to business to customer (B2B2C) experiences provide retailers with opportunities to develop strategies for better customer service. Therefore, the purpose of this study was to develop a scale for measuring business customer experience in the B2B2C aggregator business model. Design/methodology/approach Using the psychometric scale development procedure, the researchers devised a 29-item, six-dimensional scale measuring business customer experience with the help of two cross-sectional studies. Restaurant managers who rely on delivery partners to serve their customers were surveyed twice. The authors validated a scale for assessing business customer experience using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. Findings Based on fit criteria, a higher-order formative structure was best suited to the scale. The dimensions identified were shared vision, interaction experience, end-customer focus, relationship experience, service experience and outcome focus. According to the study, business customer experience is more objective and utilitarian than existing paradigms on customer experience. Research limitations/implications Theoretically, this research helps to understand the underpinnings behind the formation of business customer experience and attempt to bring transformative service research focus in the B2B2C trilogy as better experiences predict the well-being of members of the business centre in the B2B. Practical implications Practically, this research helps businesses to revisit their strategies for a better relationship with business partners for jointly offering an improved experience to the end customers. Originality/value This study explains a pioneer attempt to develop a scale for business customer experience in the context of B2B2C aggregator business models.
Consumers' Legal Claims: Motives, Expectations and the Complaint Journey of Indian Consumers
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Authors: Arora, Swapan Deep; Chakraborty, Anirban; Singh, Vijay Pal
Year: 2023 | IIM Amritsar
Source: Global Business Review DOI: 10.1177/09721509231196631
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While consumer complaining behaviour (CCB) has seen phenomenal scholarly interest, its effortful facets, such as complaints to regulators or the legal system, remain under investigated. Viewing complaints as deeper patterns of systemic malaise, this study has explored consumers' legal claims from th...(Read Full Abstract)
While consumer complaining behaviour (CCB) has seen phenomenal scholarly interest, its effortful facets, such as complaints to regulators or the legal system, remain under investigated. Viewing complaints as deeper patterns of systemic malaise, this study has explored consumers' legal claims from the perspective of individual complainers. Relying on informants' lived experiences explicated through semi-structured interviews and a blend of inductive and deductive inferencing, a complaint journey framework based on the dispute tree paradigm was charted. The study's findings map relevant complaint antecedent and exacerbator themes to the formative stages of naming, claiming, blaming and disputing and visualize consumer problems as they reach the law after germinating through these stages. The work contributes to theory and practice by broadening the understanding of CCB motives, emphasizing the role of emotions, identifying consumers' recovery expectations and revealing legal action as a blend of agentic choice and structural necessity. In delineating the individual vigilant consumers' role in shaping the consumer protection framework into motion and their experience of legality, we also raise the need for policy refinements.
CSR, monitoring cost and firm performance during COVID-19: balancing organizational legitimacy and agency cost
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Authors: Yadav, Sandeep; Srivastava, Jagriti
Year: 2023 | IIM Amritsar
Source: Accounting Research Journal DOI: 10.1108/ARJ-07-2021-0191
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PurposeCOVID-19 induced uncertainty in the firms' business transactions, financial markets and product-market competition, causing a severe organizational legitimacy crisis. Using the organizational legitimacy perspective and agency theory, this paper aims to study the relationship between prior cor...(Read Full Abstract)
PurposeCOVID-19 induced uncertainty in the firms' business transactions, financial markets and product-market competition, causing a severe organizational legitimacy crisis. Using the organizational legitimacy perspective and agency theory, this paper aims to study the relationship between prior corporate social responsibility (CSR) activities, monitoring cost (MC) and firm performance. Design/methodology/approachThis study uses a quarterly panel (16,924 firm-quarter observations from 61 countries for CSR and 53,345 firm-quarter observations from 55 countries for MC) for 14 quarters from January 2018 to June 2021. This study uses panel fixed-effect regression models to estimate the effect of CSR activities and MC (measured as audit fees) on firm performance during the COVID-19 period. FindingsThis study finds a U-shaped relationship between CSR and firm performance. This relationship is strengthened during COVID-19. In contrast, this study finds an inverted U-shaped relationship between firm MC and firm performance. However, this relationship is weakened during the pandemic. Originality/valueThis study contributes to theory and practice on maintaining organizational legitimacy and reducing agency costs during the pandemic. This study shows that firms' prior legitimacy-gaining practices, such as CSR activities and MC, provide an opportunity to increase firm value. To balance agency costs and legitimacy benefits, firm managers also need to identify the optimal level of CSR activities and MC.
Customer intention to participate in service recovery: what is it and what are the drivers?
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Authors: Singh, Gurbir; Mishra, Abhishek
Year: 2023 | IIM Amritsar
Source: Journal of Service Theory and Practice DOI: 10.1108/JSTP-11-2022-0250
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PurposeCustomer participation (CP) in service recovery is one of the ways to co-create value with the service provider. Most existing studies assume that customers are willing to participate in service recovery, provided the firm offers them the opportunity. In this study, the authors propose the co...(Read Full Abstract)
PurposeCustomer participation (CP) in service recovery is one of the ways to co-create value with the service provider. Most existing studies assume that customers are willing to participate in service recovery, provided the firm offers them the opportunity. In this study, the authors propose the construct named customer intention to participate in service recovery (CIPSR), develop a scale for it and argue that it is not always implicit but rather is dependent on the consumer's perceived control.Design/methodology/approachA multi-method approach was used with a combination of qualitative interviews, literature review, unaided dimension identification, correspondence analysis, exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling to develop the CIPSR scale. The authors used structural equation modelling to test the proposed effect of perceived control on CIPSR.FindingsThe study proposes a four-dimensional scale for CIPSR. The authors also found support for the effect of perceived control on CIPSR, with anxiety and failure controllability attribution as intermediate variables.Originality/valueThis study develops a comprehensive scale to measure CIPSR using a rigorous multi-method technique, as well as establishes its importance in the existing literature.
Data driven flexible supplier network of selfcare essentials during disruptions in supply chain
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Authors: Chauhan, Ankur; Kaur, Harpreet; Mangla, Sachin K.; Kayikci, Yasanur
Year: 2023 | IIM Amritsar
Source: Annals of Operations Research DOI: 10.1007/s10479-023-05298-2
Access Type: Bronze, Green Published
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During disruptive events, supply chains struggle to meet the demand due to limitations posed by logistics, transportation and supply side failures. In the present study, a flexible supplier network of personal protective equipment (PPEs), such as face masks, hand sanitizers, gloves, and face shields...(Read Full Abstract)
During disruptive events, supply chains struggle to meet the demand due to limitations posed by logistics, transportation and supply side failures. In the present study, a flexible supplier network of personal protective equipment (PPEs), such as face masks, hand sanitizers, gloves, and face shields, has been modelled using an extensive risk enabled data driven decision making for addressing disruptions in the supply chain. This paper studies various risks which exists in PPE supply chain and evaluates the total supplier risk based on them. Furthermore, the paper proposes a Multi-objective Mixed Integer Linear Program (MOMILP) to optimally select suppliers and the sustainable allocation of orders under various risks, namely disruption, delay, receivables, inventory, and capacity. The proposed MOMILP model is also extended to promptly revise the orders to other suppliers under a disruption scenario enabling an effective response resulting in minimization of stockouts. The criteria-risk matrix is developed with the help of supply chain experts from industry and academia. Conclusively, the numerical case study and its computational analysis is conducted on the PPE data received from distributors to demonstrate the applicability of the proposed model. The findings suggest that the proposed flexible MOMILP can optimally revise allocations during disruptions to drastically reduce the stockouts and minimize overall cost of procurement in the PPE supply network.
Does corporate sustainability performance affect sales performance? Empirical evidence from Indian firms
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Authors: Mal, Hoshiar; Kaushik, Arun Kumar; Varma, Manishkumar
Year: 2023 | IIM Amritsar
Source: Journal of Strategic Marketing DOI: 10.1080/0965254X.2023.2290246
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Owing to the importance of corporate sustainability, companies provide sustainability reports based on various criteria to achieve competitive advantage. However, whether resource allocation for improving corporate sustainability performance (CSP) affects the sales performance of a firm must be dete...(Read Full Abstract)
Owing to the importance of corporate sustainability, companies provide sustainability reports based on various criteria to achieve competitive advantage. However, whether resource allocation for improving corporate sustainability performance (CSP) affects the sales performance of a firm must be determined. This study is performed to understand the effect of CSP on sales performance. Data are obtained online from 302 managerial-level professionals via a primary survey. Structural equation modeling and multigroup moderation analyses are conducted to examine the primary responses of managers in India. The results show that CSP positively affects the sales performance of firms, irrespective of the firm characteristics. This study addresses a significant disparity in the CSP domain, particularly the association between CSP and the sales performance of firms in a developing nation. Additionally, it highlights the slight advantage of new firms over old ones and large firms over small ones.