IIM Amritsar's Publications (Web of Science)

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Total No of Publication : 146


A location-allocation model for E-waste acquisition from households

  • Authors: Koshta, Nitin; Patra, Sabyasachi; Singh, Surya Prakash
    Year: 2024 | IIM Amritsar
    Source: Journal of Cleaner Production
    DOI: 10.1016/j.jclepro.2024.140802

This paper studies a collection centre location problem for e-waste acquisition from households. The proposed location-allocation model is a bi-objective mixed-integer non-linear model that maximises waste collection and minimises the cost of collection. The model considers that both drop-off and pi...(Read Full Abstract)


Advances in hub location problems: a literature review and research agenda

  • Authors: Sharma, Ankit; Vlachos, Ilias; Jakhar, Suresh Kumar; Kumar, Satish
    Year: 2024 | IIM Amritsar
    Source: International Journal of Productivity and Performance Management
    DOI: 10.1108/IJPPM-09-2023-0514

PurposeOver the past two decades, the hub location domain has witnessed remarkable growth, yet no prior study reviewed and synthesised problem formulation and solution methodologies to address real-life challenges. Design/methodology/approachThe current study conducts a comprehensive bibliometric li...(Read Full Abstract)


Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?

  • Authors: Sharma, Tripti Ghosh; Gupta, Mahima; Thomas, Vinu Cheruvil; Sivakumaran, Bharadhwaj
    Year: 2024 | IIM Amritsar
    Source: Journal of Travel Research
    DOI: 10.1177/00472875241228498

This study deals with airlines' handling of customer complaints pre- and post-Covid 19. Authors extracted airlines' responses regarding redress, timeliness, apology, credibility, facilitation, and attentiveness and analyzed them pre- and post-pandemic. The results indicate the differential impacts o...(Read Full Abstract)


Assessing the factors influencing blockchain adoption intention in higher education institutes: A mixed method approach

  • Authors: Chawla, Sonia; Prakash, Gyan; Singh, Gursimranjit; Kaur, Japneet
    Year: 2024 | IIM Amritsar
    Source: Education and Information Technologies
    DOI: 10.1007/s10639-024-12716-w

Blockchain technology usage in education sector has a capacity to change the way academic records, diplomas, and credentials are maintained, communicated, and verified. Thus, this study aims at understanding the role of blockchain in the higher education sector. Mixed method approach was used in the...(Read Full Abstract)


Do retail and institutional investors react differently to earnings management? Evidence from Indian IPOs

  • Authors: Priyesh, V. P.; Jijo, Lukose P. J.
    Year: 2024 | IIM Amritsar
    Source: Journal of Applied Accounting Research
    DOI: 10.1108/JAAR-10-2022-0281

PurposeThis study investigates the impact of pre-IPO earnings management on investor demand in the Indian IPO market. It also examines whether earnings management by issuer firms affects IPO valuation, a topic that is underexplored in accounting research.Design/methodology/approachThe study uses the...(Read Full Abstract)


Evolutionary sensemaking: a managerial metacognitive dynamic capability to reduce information asymmetry

  • Authors: Kulkarni, Subodh; Cristofaro, Matteo; Ramamoorthy, Nagarajan
    Year: 2024 | IIM Amritsar
    Source: Management Decision
    DOI: 10.1108/MD-10-2023-1858
    Access Type: Hybrid

Purpose - How can managers reduce information asymmetry in dyadic manager-external stakeholder relationships in a complex and evolving environment? Addressing this question has significant implications for firm survival, growth, and competitive advantage. Design/methodology/approach - We have adopte...(Read Full Abstract)


Exploring the Use of Diary Entries for Qualitative Researchers: Mitigating Challenges When Investigating Sensitive Topics on Indian Women

  • Authors: Mishra, Pavitra; Gupta, Amit
    Year: 2024 | IIM Amritsar
    Source: Qualitative Report
    DOI: 10.46743/2160-3715/2024.6330
    Access Type: Gold

This study seeks to understand the challenges encountered by qualitative researchers while investigating sensitive topics. We make a valuable contribution to the existing literature on researcher well-being and the mitigation of potential adverse incidents during data collection in studies on sensit...(Read Full Abstract)


Navigating the Neuromarketing Landscape: Valuable Insights for Businesses in a Post-Pandemic World

  • Authors: Singh, Kawalpreet; Kumar, Arvind; Singh, Gursimranjit
    Year: 2024 | IIM Amritsar
    Source: Journal of Business-To-Business Marketing
    DOI: 10.1080/1051712X.2024.2361784

Neuromarketing disrupted the marketing research landscape by offering profound insights to the businesses. These insights guide strategic marketing decisions like product design, branding, and communication. However, businesses are still skeptical about integrating neuromarketing into their marketin...(Read Full Abstract)


Role of Empowerment and Interpersonal Relations in Reducing Cynicism and Politics Among Indian IT Workers

  • Authors: Gupta, Amit; Goel, Abhishek; Bande-Vilela, Belen
    Year: 2024 | IIM Amritsar
    Source: Vision-The Journal of Business Perspective
    DOI: 10.1177/09722629211029008

This article tests a model describing the relationship between organizational cynicism and perceptions of organizational politics (POPS) and the mitigating role of empowerment and interpersonal relationships in satisfaction with work and managers. Data were collected from 361 employees of an Indian ...(Read Full Abstract)


Toxic Leadership in Workplaces: Insights from Bibliometric, Thematic Analysis, and TCM Framework

  • Authors: Gupta, Amit; Chawla, Sonam
    Year: 2024 | IIM Amritsar
    Source: International Journal of Organizational Leadership
    DOI: 10.33844/ijol.2024.60405
    Access Type: Gold

Toxic leadership and its impact on the workplace represent significant issues in organizational research due to their adverse effects on both employee and organizational performance. Toxic leadership behaviors are important to understand since they harm the culture of the organization, undermine the...(Read Full Abstract)


Women's Empowerment and Intimate Partner Violence: Evidence from a Multidimensional Policy in India

  • Authors: Chatterjee, Somdeep; Poddar, Prashant
    Year: 2024 | IIM Amritsar
    Source: Economic Development and Cultural Change
    DOI: 10.1086/721281

In this paper, we study a multidimensional women's empowerment program from India to estimate its effects on intimate partner violence faced by women. We exploit plausibly exogenous geographical variation in the implementation of the program and cohort-variation generated by eligibility rules to est...(Read Full Abstract)


A meta-analysis exploring the relationship between perceived brand ethicality and consumer response

  • Authors: Geetha, M.; Kaushik, Arun Kumar; Abithakumari, Jensolin; Gotmare, Preeti R.
    Year: 2023 | IIM Amritsar
    Source: Business Ethics the Environment & Responsibility
    DOI: 10.1111/beer.12640

Recent research highlights the relationship between perceived brand ethicality (PBE), consumer purchase intention, and the consumer-brand relationship. Existing empirical studies offer mixed findings on whether these three relate positively, negatively, or not at all. Moreover, their relationships h...(Read Full Abstract)


Analysing the Impact of Omni-channel Customer Delight on Repurchase Intention

  • Authors: Gupta, Rajeev; Kumar, Vikas; Kaushik, Arun Kumar; Gupta, Devashish Das
    Year: 2023 | IIM Amritsar
    Source: Global Business Review
    DOI: 10.1177/09721509231178969

Merely satisfying the customers is not enough; delighting them by offering unexpected, innovative and surprising services has become crucial. For this, firms invest in several channels and attract delighted customers. The current research examines the impact of Omni-channel customer delight on custo...(Read Full Abstract)


Are gold, USD, and Bitcoin hedge or safe haven against stock? The implication for risk management

  • Authors: Sharma, Udayan; Karmakar, Madhusudan
    Year: 2023 | IIM Amritsar
    Source: Review of Financial Economics
    DOI: 10.1002/rfe.1160

This study investigates whether gold, USD, and Bitcoin are hedge and safe haven assets against stock and if they are useful in diversifying downside risk for international stock markets. We propose a combined GO-GARCH-EVT-copula approach to examine the hedge and safe haven properties of gold, USD, a...(Read Full Abstract)


Business customer experience in B2B2C service settings: a scale development

  • Authors: Rejikumar, G.; Asokan-Ajitha, Aswathy
    Year: 2023 | IIM Amritsar
    Source: Journal of Business & Industrial Marketing
    DOI: 10.1108/JBIM-07-2021-0342

Purpose Business-to-business (B2B) relations will become more prevalent in many areas such as delivery services, based on current trends supporting e-commerce proliferation. In addition, hyperlocal e-commerce, which focuses on customers in a small geographic region, relies heavily on another busines...(Read Full Abstract)


Consumers' Legal Claims: Motives, Expectations and the Complaint Journey of Indian Consumers

  • Authors: Arora, Swapan Deep; Chakraborty, Anirban; Singh, Vijay Pal
    Year: 2023 | IIM Amritsar
    Source: Global Business Review
    DOI: 10.1177/09721509231196631

While consumer complaining behaviour (CCB) has seen phenomenal scholarly interest, its effortful facets, such as complaints to regulators or the legal system, remain under investigated. Viewing complaints as deeper patterns of systemic malaise, this study has explored consumers' legal claims from th...(Read Full Abstract)


CSR, monitoring cost and firm performance during COVID-19: balancing organizational legitimacy and agency cost

  • Authors: Yadav, Sandeep; Srivastava, Jagriti
    Year: 2023 | IIM Amritsar
    Source: Accounting Research Journal
    DOI: 10.1108/ARJ-07-2021-0191

PurposeCOVID-19 induced uncertainty in the firms' business transactions, financial markets and product-market competition, causing a severe organizational legitimacy crisis. Using the organizational legitimacy perspective and agency theory, this paper aims to study the relationship between prior cor...(Read Full Abstract)


Customer intention to participate in service recovery: what is it and what are the drivers?

  • Authors: Singh, Gurbir; Mishra, Abhishek
    Year: 2023 | IIM Amritsar
    Source: Journal of Service Theory and Practice
    DOI: 10.1108/JSTP-11-2022-0250

PurposeCustomer participation (CP) in service recovery is one of the ways to co-create value with the service provider. Most existing studies assume that customers are willing to participate in service recovery, provided the firm offers them the opportunity. In this study, the authors propose the co...(Read Full Abstract)


Data driven flexible supplier network of selfcare essentials during disruptions in supply chain

  • Authors: Chauhan, Ankur; Kaur, Harpreet; Mangla, Sachin K.; Kayikci, Yasanur
    Year: 2023 | IIM Amritsar
    Source: Annals of Operations Research
    DOI: 10.1007/s10479-023-05298-2
    Access Type: Bronze, Green Published

During disruptive events, supply chains struggle to meet the demand due to limitations posed by logistics, transportation and supply side failures. In the present study, a flexible supplier network of personal protective equipment (PPEs), such as face masks, hand sanitizers, gloves, and face shields...(Read Full Abstract)


Does corporate sustainability performance affect sales performance? Empirical evidence from Indian firms

  • Authors: Mal, Hoshiar; Kaushik, Arun Kumar; Varma, Manishkumar
    Year: 2023 | IIM Amritsar
    Source: Journal of Strategic Marketing
    DOI: 10.1080/0965254X.2023.2290246

Owing to the importance of corporate sustainability, companies provide sustainability reports based on various criteria to achieve competitive advantage. However, whether resource allocation for improving corporate sustainability performance (CSP) affects the sales performance of a firm must be dete...(Read Full Abstract)